Get in Touch With Us
If something on this site raised a question, if you spotted an error in our research, or if you simply want to share feedback on how we cover US online casinos, this page explains the best way to reach us and what to expect once you do.
How to Reach the American Casino Team
Email is the most direct route. Every message is read by a member of our editorial team — not filtered by an automated system — and we aim to reply within two working days. During particularly busy periods that window may stretch slightly, but we will always follow up.
When you write, a little context saves time for both of us. Letting us know upfront whether your message is about a specific casino review, a bonus term, a technical issue or something else means it reaches the right person faster.
You can reach us at: [email protected]
What You Can Write to Us About
There is no wrong reason to get in touch. The messages we receive most often fall into these categories:
- Accuracy and corrections — Our reviews and bonus comparisons are researched carefully, but details change. If a welcome offer, wagering requirement or payment method looks out of date, please flag it. We take accuracy seriously and will investigate promptly.
- General questions about our content — If something in our coverage of real-money casino sites, casino bonuses or US gambling regulations is unclear, ask us. We would rather clarify than leave a reader uncertain.
- Responsible gambling concerns — If you or someone close to you is finding it difficult to manage gambling, mention it in your message and we will point you toward the right resources, including the National Problem Gambling Helpline (1-800-522-4700) and the National Council on Problem Gambling at ncpgambling.org.
- Feedback and content suggestions — Covering the US online casino market means there is always more ground to cover. If there is a topic, casino category or state-specific question you would like to see addressed, we want to hear it.
- Partnership and editorial enquiries — If you represent a brand or organisation and would like to explore working together, introduce yourself and outline what you have in mind. We review all approaches against our editorial standards before responding.
- Technical issues — Broken links, display problems or anything that affects how the site works for you — let us know and we will look into it.
Our Editorial Standards
American Casino is an independent comparison site. The casinos we review and rank are assessed on criteria that matter to US players: the size and fairness of welcome bonuses, licensing and regulatory standing, payment methods available to American residents, game variety, and the quality of customer support. Commission relationships with operators do not determine which casinos appear at the top of our rankings — that is decided by our editorial assessment alone.
We review only licensed, regulated operators. All bonus terms we publish — wagering requirements, expiry dates, eligible games, maximum withdrawal caps — are verified against the operator's own stated conditions at the time of research. Because these terms change, reader corrections are genuinely useful to us.
If something we have published has affected you in any way, we want to know. Feedback from readers is one of the most effective checks on the accuracy of comparison content.
A Note on Responsible Gambling
Online casino gambling is legal only in certain US states and only for players who meet the minimum age requirement — typically 21 — and are physically located within a licensed state at the time of play. If you have a concern about your own gambling or that of someone you know, please do not hesitate to reach out, and consider contacting one of the following organisations directly:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, available 24/7)
- National Council on Problem Gambling: ncpgambling.org
- Gamblers Anonymous: gamblersanonymous.org
Most licensed online casinos operating in the US also offer self-exclusion tools, deposit limits and session reminders directly within your account. We encourage all players to use these features before they are needed rather than after.
What Happens After You Email Us
Your message goes to a real person on the editorial team. We do not use automated responses as a substitute for a genuine reply. Once we have read what you have sent, we will either answer your question directly, let you know we are looking into it, or — where a correction is warranted — update the relevant page and confirm we have done so.
We appreciate you taking the time to read our content and to reach out. Honest, specific feedback makes this site more useful for everyone trying to find a trustworthy US online casino.