Returns and Cancellations
How can I cancel all or part of my order?
Please contact us at firstname.lastname@example.org; or call 717-253-1107 between Monday – Friday 9am – 5pm EST to cancel your order in part or in whole.
Provided your order has not been mailed, we will attempt to halt processing of your order and refund you via your original payment method. Should we be unable to cancel your order we will provide you with the necessary information for returning the item(s) to us for refund.
What Is Your Returns Policy?
Military Miniature Press books may be returned, no questions asked, for up to 30 days from the date you receive them for a full refund of the original purchase price, less shipping and handling. Please take a moment to read the guidelines below, and then contact us via phone or email and a shipping label and packing instructions will be emailed to you.
What Is Your Exchange Policy?
If your shipment from Military Miniature Press includes an incorrect item or an item that is defective or damaged in shipping, you may return it to us within 30 days, and we will replace it at no cost to you. Please note that we can make exchanges only for the exact item you ordered; we cannot exchange one product for another. If you did not purchase directly from Military Miniature Press, please contact your retailer directly to make return arrangements.
How Do I Return Something for an Exchange or Refund?
Please contact us via phone (717-253-1107) or email (email@example.com) to obtain a packing list and label before shipping an item back to us. Whenever possible, please include the original packing list.
If you are returning an item for a refund, you can expect to receive your refund within 7 to 14 business days of our receipt of your return. If you paid for your order by credit card, we will credit your card promptly.
If you are returning an incorrect, damaged, or defective item for an exchange, we will ship the replacement to you, at our expense, via the same method you selected when you placed your order. Generally, exchanges are processed within 2 to 3 business days. If the item that you wish replaced is not in stock, we will issue you a refund for the cost of the item and associated shipping and handling costs.
As ebooks cannot be returned we are unable to refund payments. By completing the purchase of an ebook from militaryminiaturepress.com you waive your 30 day right to return or cancel.